Return policy
XINGHEYUAN endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning any of the items.
1: We accept returns on orders placed within 7 days. Please return within 7 days. We will not be able to accept any returns after 7 days.
3:We do not currently offer an exchange service. If you would prefer items in another colour or size, you will need to return the item as per the process mentioned in point (2).You would then need to place a new order on our website for the items you desire.
1: We accept returns on orders placed within 7 days. Please return within 7 days. We will not be able to accept any returns after 7 days.
Items purchased during the sale are not eligible for return, exchange or refund.
Returns/exchange not applicable for shoes and accessories.
Métier orders are made to measure and are not eligible for return, exchange, or refund.
2:All items must be returned in their original condition ,without having been worn , washed or altered, within 7days of purchase.
3:We do not currently offer an exchange service. If you would prefer items in another colour or size, you will need to return the item as per the process mentioned in point (2).You would then need to place a new order on our website for the items you desire.
Returns/exchange not applicable for shoes and accessories.
During this sale, as per our policy, neither credit notes nor exchanges will be accepted for 24-hour access purchases.